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AI (Artificial Intelligence)
A broad term that refers to the simulation of human intelligence processes through machines, especially computer systems, for tasks like decision-making and problem-solving.
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A
06 ENTRIES
AIOps (Artificial Intelligence for IT Operations)
A platform that uses artificial intelligence and machine learning to automate and improve IT operations. Analysing data from various sources helps detect and resolve IT issues more quickly.
API (Application Programming Interface)
A set of rules that allows different software applications to communicate and share data.
Alert Fatigue
The feeling of being overwhelmed due to too many alerts or notifications is often caused by too many irrelevant or redundant messages.
Asset Management
Tracking and managing a company's physical and digital assets to ensure they are appropriately utilised, maintained, and protected.
Automation
Using technology to perform tasks or processes with minimal human intervention. Automation improves efficiency, reduces errors, and saves time.
B
02 ENTRIES
BFSI (Banking, Financial Services, and Insurance)
This sector includes banks, financial institutions, and insurance companies that offer various financial services.
Business Process Automation (BPA)
Using technology to automate complex business processes and functions beyond individual tasks aims to improve business efficiency.
C
01 ENTRY
CRM (Customer Relationship Management)
A tool or system for managing customer interactions, streamlining processes, and improving business relationships.
D
04 ENTRIES
Dashboard
A visual display of key metrics and data, providing a quick overview of the business's performance.
Data Aggregation
Collecting data from different sources and combining it into a centralised system for analysis and reporting.
Data-Driven Decisions
Decisions are made based on data and analysis rather than intuition or personal experience, which helps improve accuracy and reliability.
Device Management
Managing and securing devices (e.g., computers, smartphones, tablets) used by employees or customers within an organisation.
E
01 ENTRY
Event Correlation
Linking related events from different systems to understand the bigger picture and detect patterns or issues.
F
01 ENTRY
Fraud Detection
Identifying and preventing fraudulent activities within a business or system.
I
04 ENTRIES
IT Infrastructure
Physical and virtual resources, including hardware, software, network components, and facilities, are needed to operate and manage an enterprise's IT environment.
ITSM (IT Service Management)
A set of practices for designing, delivering, managing, and improving IT services to meet business needs.
Incident Management
Identifying, managing, and resolving IT incidents (unexpected events that disrupt normal service operations).
Integrated System
A system where different tools or components work together seamlessly, sharing data and improving functionality.
L
01 ENTRY
Low-Code Platform
A platform that allows users to create software applications with minimal coding effort using drag-and-drop components or templates.
M
02 ENTRIES
MTTR (Mean Time to Resolution)
The average time taken to resolve an IT incident or problem from the time it is reported to its resolution.
Machine Learning
A subset of AI where machines use data to learn and improve without being explicitly programmed for specific tasks.
N
01 ENTRY
Noise Suppression
Reducing irrelevant or unnecessary data (alerts or events) so that the focus is on important information.
P
03 ENTRIES
Predictive Analytics
Using data, statistical algorithms, and machine learning to predict future outcomes or trends.
Proactive Monitoring
Monitoring IT systems continuously to identify and address issues before they cause disruptions or downtime.
Process Orchestration
Coordinate and manage multiple business processes or tasks to ensure they work smoothly.
R
02 ENTRIES
Remote Device Management
Managing and securing devices used by remote employees, ensuring they are correctly configured and protected even if they are not physically present in the office.
Root Cause Analysis
Identifying the leading cause of a problem or issue rather than just addressing its symptoms.
S
05 ENTRIES
Security Compliance
Ensuring a business's systems and operations meet legal and regulatory security standards.
Service Delivery
Delivering products, services, or solutions to customers, ensuring they meet quality and performance standards.
Single-Pane Glass Interface
A user interface that provides a unified view of all relevant data, making it easier for users to access and analyse information without switching between different tools or systems.
Smart Connectivity
Using advanced technology to ensure devices, systems, or applications are securely and efficiently connected for optimal performance.
System Integration
Combining different IT systems or software as a unified solution.
V
01 ENTRY
Visualisation Tool
A tool used to represent data visually, often through charts, graphs, or dashboards, making complex information easier to understand.
W
02 ENTRIES
Workflow Automation
Using technology to automatically manage and execute workflows, improving efficiency and reducing manual effort.
Workforce Optimisation
Improving employee productivity and efficiency by managing resources effectively and analysing performance data.
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In2it Sales CRM
03/09/2026
