IT SERVICES & MANAGED SERVICE PROVIDERS
Deliver More Clients With the Same Team
One platform to monitor, manage, automate and bill across every client environment.
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Industry
Overview
IT service companies and MSPs manage many client environments, each with its own SLAs, tools and contracts.
The Challenge
Swivel-chairing between consoles slows engineers down and hides margin leaks.
The CATS4U Approach
CATS4U unifies monitoring, service delivery, network automation and billing on a single pane of glass.
How CATS4U Helps
Multi-client operations
Monitor and support every client environment from one place.
Higher engineer efficiency
Automate routine incidents and network changes so teams handle more clients.
Clear SLA and margin visibility
Track SLAs, utilisation and billable work per client.
PRODUCTS FOR IT SERVICES & MSPS
Targeted Solutions for IT Services & MSPs
iSense
Aggregate events from every client environment, cut alert noise with AIOps and automate first-level fixes to reduce MTTR.
iServe
Run a multi-client service desk with separate SLAs, catalogues and reporting for each customer.
iProvision
Automate device configuration and policy rollouts across client networks, with fewer errors and faster onboarding.
iCollect
Automate recurring and usage-based billing for managed services contracts, with accurate invoicing per client.
iDashboard
Share real-time SLA, uptime and service reports with each client, and track portfolio health internally.
ProWatch
Understand engineer productivity and utilisation across clients and locations to plan capacity and staffing.
ProVault
Store and share client credentials securely with zero-knowledge encryption. Control engineer access per client and monitor usage in real time, so staff changes never put client environments at risk.
