Connect iServe with Your Business Applications
Bring your ITSM platform together with the tools your teams use every day. iServe integrates with communication platforms, monitoring tools, identity systems, automation solutions, and business applications to simplify service delivery, improve collaboration, and automate everyday IT operations.
Integrations That Work Together
Service Delivery
- Connected service workflows
- Faster request resolution
- Centralised operations
- Seamless user experience
Monitoring & IT Operations
- Unified infrastructure visibility
- Real-time alert collection
- Faster issue identification
- Proactive service management
Communication & Notifications
- Instant team notifications
- Multi-channel communication
- Automated user updates
- Improved stakeholder visibility
Identity & Productivity
- Secure user authentication
- Simplified user management
- Connected workplace tools
- Better employee productivity
Automation & Service Delivery
- Reduce manual processes
- Accelerate service fulfilment
- Standardise operational tasks
- Improve service efficiency
Business Applications
- Connected enterprise systems
- Simplified data exchange
- Better process visibility
- Consistent business operations
| Supported Integrations | Description |
|---|---|
| CTI – 3CX Telephony | Connect your telephony system with iServe to automatically link calls with tickets for faster support and complete interaction history. |
| NMS Monitoring | Receive alerts from network monitoring tools to identify infrastructure issues early and improve service response times. |
| Microsoft SSO & Azure DevOps | Simplify user authentication and synchronise user information with Microsoft identity services and Azure DevOps. |
| SharePoint (KMDB) | Connect SharePoint to build and manage a centralised knowledge repository for faster information access and collaboration. |
| Webhooks | Exchange information instantly with external applications to automate workflows and streamline service operations. |
| Google & Outlook Calendar | Integrate calendars to schedule meetings, service activities, and appointments without leaving the platform. |
| WhatsApp, SMS & Email | Send automated notifications, approvals, reminders, and service updates through multiple communication channels. |
| Ansible Playbooks | Automate routine IT tasks and infrastructure operations by triggering Ansible playbooks directly from iServe. |
| Mail-to-Ticket | Convert incoming emails into service tickets automatically, ensuring every request is captured and tracked. |
| Social Media Login | Enable secure user access through Google, Facebook, or Apple accounts for a simple and convenient login experience. |
| Web Push Notifications | Deliver instant browser notifications for incidents, approvals, requests, and important service updates. |
| Power BI | Connect Power BI to create dashboards and reports that provide valuable insights into service performance and operations. |
| Remote Desktop | Launch secure remote support sessions to troubleshoot user devices and resolve issues more efficiently. |
| Document Approval Management | Automate document review and approval processes to improve governance and maintain compliance. |
| Recurring Ticket Management | Automatically generate recurring service requests and maintenance tasks to ensure routine activities are never missed. |
Built to Fit Your Business
Need to integrate with a platform that's not listed?
iServe offers flexible APIs and custom integration capabilities, making it easy to connect with enterprise applications, business systems, and proprietary platforms. Whether you're modernising IT operations or extending existing workflows, iServe fits seamlessly into your environment.
